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  •   UKCVExperts

UK CV Experts Terms and Conditions

By using this website and making purchases you consent to being bound by these terms.

Terms and Conditions (as at 10th May 2013)

This website is operated by Cotterell Limited (referred to as "ukcvexperts.co.uk/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important highlighted sections e.g. Privacy policy. Please:

  • read through these terms and conditions carefully before using this website.
  • print a copy for future reference.
  • also read our Privacy policy section regarding your personal information.

1. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3 Certain website services may require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately at experts@ukcvexperts.co.uk.

1.4 You may only use this site for lawful purposes when seeking CV advice and career-related products and services. You must not under any circumstances seek to undermine the security of the site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site.

1.5 You are solely responsible for any information you submit to this site. You are responsible for ensuring that all information supplied by you is true, accurate and up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights or any person in any jurisdiction.

1.6 You are responsible for ensuring that all information, data and files are free of viruses or other routines that may damage or interfere with any system or data prior to being submitted to this site. We reserve the right to remove any information supplied by you from the web site at our sole discretion, at any time and for any reason without being required to give any explanation.

2. Information submitted by you

2.1 We will use information supplied by you to provide CV writing services, associated career products and services and career advice. We may use third party HR consultants or copy-writing professionals to help us provide our bespoke CV writing and training services. This may involve: processing and storing information (including, without limitation, sensitive personal data) and passing or making available online such information to the HR consultants in order to provide a comprehensive service.

2.2 All third party consultants are subject to Non-Disclosure Agreements and are mindful of the confidential nature of our work. If any consultant is found to be in breach of these terms we reserve the right to terminate their contract with immediate effect.

2.3 We collect, store and process any data you provide in accordance with UK Data Protection legislation.

3. Professional CV writing service

3.1 You will receive the service you have selected and paid for via the www.ukcvexperts.co.uk website according to the specification listed on the product page. We offer a personal CV writing service so, depending on your time zone, you can expect to be in email or telephone communication with your chosen CV writer within one working day of placing your order.

3.2 We guarantee to deliver your first draft of your CV within 5 working days (Monday to Friday) of hosting your telephone interview, or receiving your completed work experience questionnaire. We host telephone interviews during the working day (Monday to Friday 9am to 5pm). If your interview is hosted after 3pm then the next working day will count as the first working day of your five day guarantee. The five day guarantee is subject to you providing information for any missing sections of your CV within that time frame. Our five day guarantee is our service target and no compensation is offered if we are unable to meet this target.

3.3 Once your CV or other service is ready, you will receive a draft CV in Word format to approve by email. You then need to review each section carefully and advise us of any inaccuracies or other changes you would like within 5 working days. Once your edits have been made, your CV writer will submit a final copy to you by email in Microsoft Word format. You then have a further five working days after this submission to contact us to ask for any other minor edits that you require. There is no additional charge for this service. These final edits may only be minor edits and will be made by us within five working days of receiving your request. In total, you will have at least 15 working days to get your story straight for recruiters. After this point, any new amendments will be charged at a rate quoted by your CV writer.

3.4 If, after we have delivered your CV, you prefer to convert your CV into another format or design or template, then you are free to do so at your own risk. If you make any amendments to your new CV's content or format after the CV has been signed-off will result in no further work being undertaken or guarantees being upheld.

4. Order process

4.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

4.2 The 'Buy Now' stage sets out the final details of your order. Following this, PayPal, our payment provider will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from ukcvexperts.co.uk.

4.3 Acceptance of your order and the completion of the contract between you and us will take place on the commencement of the supply of the products or services you ordered unless we have notified you that we do not accept your order or you have cancelled it prior to the commencement of any work taking place (please refer to Cancellations).

4.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please email us at experts@ukcvexperts.co.uk.

5. Payment

5.1 We take payment in full prior to commencing your order. The payment is made from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. All products and services are subject to availability. In the event that we are unable to supply the goods or services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk. (ukcvexperts.co.uk is not responsible for the content of external websites).

5.2 The price you pay is the price displayed on this website at the time we receive your order. It is a fixed price regardless of your country of origin. Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods or services you have ordered we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel prior to any service being commenced and you have already paid for the goods, you will receive a full refund.

5.3 We offer you the ability to pay via PayPal. We do not receive your personal credit card or banking details. PayPal simply confirms that a sum has been credited to our account.

5.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for those products.

5.5 All prices are shown in Great British Pounds (£ sterling) and include VAT (where applicable) at the applicable current rates but prices may exclude delivery charges. Rates are based on the type of service required, one initial telephone interview, the number of hours required for the service you have purchased, the seniority of the writer required and they are non-negotiable. If you think you will need multiple telephone support calls, please contact us before placing an order, and your writer will provide you with an hourly rate for this.

6. Cancellation

6.1 Distance Selling Regulations are there to protect you as a consumer when you make purchases online. However, when purchasing personalised services your right to cancel is voided as your contract starts as soon as your payment details and personal information is provided, or your service delivery has commenced.

    "The supply of services and personalised goods, as outlined in Distance Selling Regulations 13, "the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10", 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun with the consumer's agreement; before the end of the cancellation period."

6.2 We understand that customers sometimes change their mind and that their personal circumstances change. In order to be fair to you and to our consultants who start preparing as soon as they receive your files, we operate the following cancellation terms:

  • You must cancel in writing at experts@ukcvexperts.co.uk with the subject line of "Cancellation - Your Name".
  • If you cancel your order up to seven working days prior to the commencement of your telephone or Skype interview, then 10% of the total order value will be deducted from the refund.
  • If you cancel your order up to four working days prior to the commencement of your telephone or Skype interview, then 25% of the total order value will be deducted from the refund.
  • If you cancel your order up to two working days prior to the commencement of your telephone or Skype interview, then 50% of the total order value will be deducted from the refund.
  • If you cancel your order the day of your telephone or Skype interview 100% of your order value will be forfeited. In this instance we recommend that you continue to receive the booked service.
  • No refunds will be made if a telephone or Skype interview has commenced, or if a draft CV or LinkedIn profile has been submitted for your feedback or approval.

6.3 You will be advised in writing if any sum is due to be returned to you. Where a refund has been agreed, your payment will be credited back to your PayPal account within 30 days of the order cancellation being agreed.

Please click on this link to read the following sections of our terms and conditions.

7. Delivery

8. Complaints

9. Intellectual Property

10. Liability and Indemnity

11. Miscellaneous Provisions




Our CV Candidates have won interviews with the following companies  

Cities we write in


When your CV is upgraded by the UK CV Experts team, you can rest assured that it will be created in the UK by a native English speaker who has at least five years commercial experience in a recruitment role, or managerial function with recruitment responsibility. Our core team writes CVs in the following locations:

  • London
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  • Birmingham
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  • Manchester
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  • Leeds
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  • Oxford
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  • Cambridge
  •      
  • Brighton
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  • Southampton
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  • York
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Testimonials  

"Great work, completed very quickly. A comment from a senior Oracle Database Developer in Luxembourg who purchased our Cover Letter writing service" A comment from a –Senior Oracle Database Developer, LuxembourgRating :

"Carla is absolutely amazing at what she does. I have so underpaid for the superb customer service I have received. I would totally recommend Carla and I will certainly use her again. If you want something done that hits the spot, use this lady and you will not be disappointed" A comment from a – Personal Performance Coach, GlasgowRating :

"Very impressed with your work for a second time. Fast and efficient with attention to detail. Thanks again for your hard work. A comment from a Facilities Manager in Essex who purchased our CV Writing service after we had updated his LinkedIn profile" A comment from a –Facilities Manager, EssexRating :

Click here to read more feedback from other happy customers.

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