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Business to Consumer Sales CVs

What is a Business to Consumer (B2C) Sales Job?

B2C stands for "business to consumer". This phrase describes sales that are made between a company and an end customer, rather than a sale between two businesses. A B2C sales job may include face-to-face sales in a retail store or at an exhibition, or telephone sales from a call-centre.

What is a Business to Consumer Sales CV?

A Business to Consumer Sales Executive's CV should list a chronological summary of the commercial experience of a sales person who is used to selling directly to end customers. Typically, the CV summary includes details such as: professional education, previous employment, typical telesales targets or retail sales targets, total sales revenue you have generated in your former roles, your contact details, references and sometimes a little personal information about your hobbies and leisure preferences.

What Types of Companies Hire Business to Consumer Sales Teams?

Business to Consumer telesales jobs may involve making inbound and outbound calls in order to make the sale to end customers and they are typically found in the following types of companies:

  • Car insurance call centres
  • Home insurance call centres
  • Double glazing companies
  • Motor breakdown call centres
  • Mobile phone call centres
  • Mobile phone loyalty call centres
  • Credit card call centres
  • Charity fundraising call centres

Employers who are likely to operate large Telesales teams in the UK include:

  • Mobile: Orange, T-Mobile, Vodafone
  • Credit cards: Capital One, MBNA
  • Insurance: Aviva, Liverpool Victoria

Here are some of the Key Retail Employers that Hire Business to Consumer Sales Teams:

  • Arcadia Group: Top Shop, Wallis, Evans, Outfit, Burton, BHS, Miss Selfridge, Dorothy Perkins etc
  • Aurora Fashions: Coast, Oasis, Karen Millen, Warehouse
  • Shop Direct Group: Littlewoods, Very, Isme
  • Otto Group: Freemans, Curvissa, Kaleidoscope, Look Again
  • Dixons Retail plc: Currys, Currys Digital, PC World
  • Argos
  • Next

What Type of Work do Business to Consumer Sales Executives do?

The good news is that you don't need formal qualifications to become a Business to Consumer Sales person. However, there are certain characteristics that sales people need in order to be successful.

Your daily activities may include:

  • Selling to clients face-to-face
  • Selling to customers over the phone
  • Qualifying prospects
  • Booking sales appointments for your field sales executives
  • Using a Customer Relationship Management system
  • Issuing contracts and confirmation letters
  • Signing order forms

What are The Key Skills Required for a Person who is Searching for a Business to Consumer Sales Role?

The main priority for Business to Consumer Sales people is to be tenacious, charming, and have excellent communication and negotiation skills. The basics requirements are as follows:

  • The ability to build rapport and gain your customers' trust
  • Excellent communication skills
  • Resilience and the ability to cope with rejection
  • A high degree of self-motivation and drive
  • The ability to work both independently and as part of a team
  • The capacity to flourish in a competitive environment

If you are interested in finding a job as a Business to Consumer Sales Executive, then upgrade your CV today!




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