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Internal Sales CVs

What is an Internal Sales Role?

Technology advances make it easier and easier for companies to sell online or over the phone. Using internal telesales team to either make outbound calls, or process inbound sales enquiries saves time and labour costs. This means that talented telesales people are always in demand.

Depending on the product you are selling, your Internal Sales role will either be responsible for prospecting, pitching and closing over the phone, or you will be responsible for opening the door and passing your newly qualified prospect over to an external sales person to visit the customer and close the deal. Either way, you must be clear how you are compensated. Noone wants to be compensated based on a third party's performance (i.e. the external sales person).

What is an Internal Sales Executive Curriculum Vitae?

An Internal Sales Executive's CV should list a chronological summary of the commercial experience of a sales person who is used to selling over the phone. Typically, the CV summary includes details such as: professional education, previous employment, typical Internal Sales volume targets (e.g. number of calls, appointments, information packs and orders per week), your contact details, references and sometimes a little personal information about your hobbies and leisure preferences. Most Internal Sales executives' CVs include an opening statement that helps Internal Sales Managers quickly understand what experience you have, and databases you already understand and how you will add value to their team.

What Type of Companies Hire Internal Sales Teams?

Internal Sales roles may involve making inbound or outbound calls in order to make the sale to end customers and they are typically found in the following types of businesses:

  • Car insurance call centres
  • Home insurance call centres
  • Motor breakdown call centres
  • Mobile phone call centres
  • Mobile phone loyalty call centres
  • Credit card call centres
  • Charity fundraising call centres

Who are the Key Employers of Internal Sales Teams?

Internal Sales roles are considered to be entry-level sales roles in the sales hierarchy. They offer you the chance to be trained in door-opening and objection-handling. As you do get a lot of knock-backs, Internal Sales executives don't hang around for long. Most people get in, learn what they need to know, and then move on to bigger and better paid sales roles.

Employers That are Likely to Operate Large Internal Sales Teams in the UK Include:

  • Mobile: Orange, T-Mobile, Vodafone
  • Credit cards: Capital One, MBNA
  • Insurance: Aviva, Liverpool Victoria

What Skills Would Internal Sales Managers Look for when Hiring Internal Sales Executives?

The good news is that new, inexperienced sales people join Internal Sales teams every day. However, bear in mind that you are still competing with Indians, Pakistanis and other foreign nationals who have gained experience at home and are migrating to the UK with their call-centre knowledge and willingness to work for a fraction of the price UK staff are able to work for. Nonetheless, if you are keen to gain basic sales experience, then an Internal Sales call-centre is a great basic training ground.

What Key Skills are Required for a Job-Hunter Searching for an Internal Sales Role?

  • Ability to learn a new product and its benefits quickly
  • Willingness to pick up the phone and cold-call someone who has not given their permission for you to call, nor are they expecting your call
  • Ability to systematically call the next number on your list regardless of the number of calls who have already told you to leave them alone - and maintain a positive attitude with your next customer

If you can do those three, then you're in with a good chance of being successful in an Internal Sales role.

If you are interested in finding a job as an Internal Sales Executive, then click here to buy your new CV.




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